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FAQs

Frequently asked questions for Odhealth customers. 

Frequently Asked Questions

FAQs for Odhealth coaches, here if you need them.

Our sessions are called ‘PODs’ as you’ll get a summary as well as a coaching session all for £15. Download the app and sign up to book a session right from the home screen.

To book your favourite coach, head to the app and hit ‘search’. Coaches available for sessions will appear here.

In app, hit the share button on the home screen. You’ll be able to share your discount code with anyone, getting £5 off for every referral. With unlimited referrals!

Our coaches input their availability for two weeks in advance. Part of the reason we are able to offer customers such incredible prices and convenience is due to offering the skills of our coaches when convenient for them - usually in their free time.

Our algorithm will automatically match you to the best coaches available to cater to your chosen goal. If you aren’t happy with the coaches matched with you in-app, you are able to refresh to see more. Alternatively you can search for a coach you may know by name or specialism.

Our coaches are vetted before they are able to book PODs with customers. As a minimum we require coaches to have level 3 qualifications, yet there are many coaches who have level 4 or 5 qualifications.

You can see your upcoming sessions date and times in the app as soon as you log in. You will also receive a notification on your device right before the session is about to start.

The video call lasts 25 minutes.

You will discuss your goal, the stage you are at in your journey so far, and what your lifestyle is like. Our PODs are designed to give you lasting support to achieve your goals, so you should be open with your coach to help them give you the best recommendations possible.

Your coach will take you through the session so there is little to prepare. However, it will be useful to think about your goal and know what you want to achieve.

You don’t need to wear specific clothing, for example sports clothing. The sessions are consultancy on your goals, rather than movement.

You will receive your POD summary within a maximum of 24 hours of completing the session.

Head to the app, and select ‘my pods’ from the menu. Your pods are listed in chronological order.

You will be able to view the summaries for as long as you keep your account with HealthPOD.

Head to your profile and click the settings cog. From there you can select edit payment details.

The app will attempt to re-connect you with your coach. If the connection is persistently lost due to a fault with the connection, you may request a refund by contacting HealthPOD.