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FAQs

Frequently asked questions for Odhealth customers. 

Frequently Asked Questions

FAQs for Odhealth customers, here if you need them.

The first step is to complete the questionnaire at odhealth.com so we can find you a nutritionist. Once you’ve done this, simply download the Odhealth app, create an account and then search for your recommended nutritionist using the search button at the bottom of the homescreen.

The first step is to complete the questionnaire at odhealth.com so we can find you a nutritionist. Once you’ve done this, simply download the Odhealth app, create an account and then search for your recommended nutritionist using the search button at the bottom of the homescreen. You can find the same nutritionist for all future sessions in the same way.

There are two ways you can redeem a discount code:

1) when you first download the app, you have the option to enter a discount code during sign up which will be applied to your first booking and

2) you will be able to add a discount code at checkout once you’ve entered your card details.

Easy - just click the ‘refer a friend’ button on your app homepage and follow the instructions to share a bespoke code with them via whatsapp or your preferred messenger service.

We only offer availability on consultations up to two weeks in advance to minimise the risk of plans changing and cancellations occurring.

If you’re not happy with your nutritionist simply email us at info@odhealth.com and we’ll help you find the perfect fit.

All our nutritionists are registered with the Association for Nutrition (AfN) - the only register recognised by Public Health England and the NHS. This way, no matter what, your nutritionist is guaranteed to have been accredited to the highest standards with a minimum 3 year nutrition degree from a qualifying university. Two common titles you will come across amongst our nutritionists is ANutr and RNutr. A Registered Associate Nutritionist (ANutr) has typically graduated from a BSc (Hons) or MSc in nutritional science within the last 3 years. A Registered Nutritionist will have demonstrable nutrition science knowledge and understanding at a minimum of honours degree level plus (typically) at least 3 years experience (gained within the last 5 years) of evidence-based application of nutrition science in professional practice.

Once you book your consultation you’ll receive a confirmation email which will contain a link for you to add your consultation to your calendar so you don’t miss it. You will also receive a notification before your session as an additional reminder.

The video call lasts 25 minutes.

All consultations are 25 mins long. All consultations are carried out as a video call within the Odhealth app. Your consultation will be a one-on-one conversation with your nutritionist which they will lead but make sure you prepare any questions you want to ask them and come ready to discuss your barriers and goals.

Your nutritionists will lead the consultation but make sure you come prepared with any questions you want to ask them and come ready to discuss your barriers and goals.

Following your consultation you will be supplied with a three day food diary to track your eating habits. You will be able to share this with your nutritionist (instructions on how to do so will be clear in the relevant emails) who will then use this and your discussion during the consultation to create your plan. You will receive the plan within 3 working days of submitting your food diary.

Head to your profile in the app and click the settings cog. From there you can select edit payment details.

The app will attempt to reconnect you with your nutritionist. If the connection is persistently lost due to a fault with the connection, you may request a refund by contacting Odhealth.

Nutritionists provide evidence-based information and guidance about the impacts of food and nutrition on the health and wellbeing of humans (at an individual or population level) or animals. It is important that nutritionists have a good understanding of the scientific basis of nutrition.

Association for Nutrition: https://www.associationfornutrition.org/careers-nutrition/what-nutritionists-do

Yes absolutely. We take great pride in our data protection provisions. See our privacy policy for full details and your rights.

 ©Odhealth 2020.

Odhealth provides qualified nutritionists on demand through an online platform.