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FAQs

Frequently asked questions for Odhealth customers. 

Frequently Asked Questions

FAQs for Odhealth customers, here if you need them.

When you booked you will have received an email containing your Odhealth welcome pack. Within your welcome pack are instructions and the link to download your food diary. You can also download your food diary here.

Once you’ve completed your food diary, simply email to us at [email protected]

When you booked you will have received an email containing your Odhealth welcome pack. Within your welcome pack are instructions and the link to book your first consultation. You can also schedule one here.

Once you have been assigned a nutritionist you need to schedule your consultations every 2 weeks. Instructions and the link to do so are contained at the end of your nutrition plan.

You will receive your plan within 2 working days of the corresponding consultation. You will receive an updated plan after every consultation.

Referring a friend is easy. Just make sure that they let us know your full name when they fill out our initial questionnaire. We can then reward you both with £5 off your next month.

If you’re not happy with your nutritionist simply email us at [email protected] and we’ll help you find the perfect fit.

The first step is to complete the questionnaire at odhealth.com so we can find you a nutritionist. Once you’ve done this, simply download the Odhealth app, create an account and then search for your recommended nutritionist using the search button at the bottom of the homescreen. You can find the same nutritionist for all future sessions in the same way.

There are two ways you can redeem a discount code:

1) when you first download the app, you have the option to enter a discount code during sign up which will be applied to your first booking and

2) you will be able to add a discount code at checkout once you’ve entered your card details.

Easy - just click the ‘refer a friend’ button on your app homepage and follow the instructions to share a bespoke code with them via whatsapp or your preferred messenger service.

You will receive a calendar invite to your consultation as well as email confirmation. You will also receive an email reminder ahead of your consultation and by accepting the calendar invite, you will also receive a reminder just before your consultation.

All consultations are 30min video calls.

All consultations are 30mins long. All consultations are carried out as a video call. Your consultation will be a one-on-one conversation with your nutritionist which they will lead but make sure you prepare any questions you want to ask them and come ready to discuss your barriers and goals.

Your nutritionists will lead the consultation but make sure you come prepared with any questions you want to ask them and come ready to discuss your barriers and goals.

From the website homepage, navigate to the menu on the top right of the page and select login. From there login to your account using the details you provided when signing up for your subscription. Within the My Account section you can manage your subscription and payment methods.

All our nutritionists are registered with the Association for Nutrition (AfN) - the only register recognised by Public Health England and the NHS. This way, no matter what, your nutritionist is guaranteed to have been accredited to the highest standards with a minimum 3 year nutrition degree from a qualifying university. Two common titles you will come across amongst our nutritionists is ANutr and RNutr. A Registered Associate Nutritionist (ANutr) has typically graduated from a BSc (Hons) or MSc in nutritional science within the last 3 years. A Registered Nutritionist will have demonstrable nutrition science knowledge and understanding at a minimum of honours degree level plus (typically) at least 3 years experience (gained within the last 5 years) of evidence-based application of nutrition science in professional practice.

A Registered Nutritionist is a healthcare professional specialising in food and nutrition. They provide guidance on how to improve your health and wellbeing through dietary guidance. A nutritionists’ role is to take scientific research on how food interacts with the body and provide clients with practical nutrition advice to support their lifestyle.

If you have more questions about nutritionists, check our specific nutritionist FAQs.

Yes absolutely. We take great pride in our data protection provisions. See our privacy policy for full details and your rights.

Odhealth provides qualified nutritionists on demand through an online platform. 

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